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Office
Recall Specialist
Functieomschrijving
Team/division description
Within the Quality Division, we ensure that all Toyota and Lexus vehicles comply with applicable safety and regulatory requirements. This includes the management of recalls and other proactive field actions to address potential risks in the vehicle population. In this role, you will support a major recall related to the vehicle airbag system, contributing directly to customer safety.
Your responsibilities
- Develop and maintain performance dashboards to monitor recall and outreach effectiveness
- Regularly track and follow up on NMSC recall performance, highlighting risks and gaps
- In close collaboration with parts supply teams, develop and maintain forward‑looking forecasts for remedy parts demand
- Maintain and annually update databases covering outstanding vehicles and recall status
- Standardise data inputs to ensure accurate, consistent, and up‑to‑date vehicle information
- Improve operational efficiency by automating repetitive tasks using available Microsoft tools (e.g. Power BI, Excel, Power Automate)
- Support management in promoting and deploying the Toyota Pan‑European Outreach programme
- Analyse outreach effectiveness (letters, campaigns, authority actions) and translate insights into targeted action plans to increase repair completion rates
- Contribute to the continuous improvement of Pan‑European Outreach strategies by sharing best practices and lessons learned across markets
Profiel
Your profile
- You are fluent in English (Toyota Motor Europe’s business language)
- You have experience working effectively in a multicultural and multilingual environment
- You possess solid basic project management skills, including task planning, prioritisation, and structured follow‑up
- You are comfortable working with medium‑sized datasets in a structured and accurate manner and have strong digital and data skills (e.g. Power Query, Power BI, Advanced Excel formulas, Power Automate)
- You communicate in a clear, precise, and transparent way
- You are confident interacting with multiple stakeholders across different functions and markets
- You are a strong team player who collaborates constructively with others
- You are able to work efficiently under occasional pressure and short deadlines
Aanbod
Toyota offers a comprehensive remuneration package, including interesting extra-legal benefits. Toyota provides flexibility to take care of both your career and your personal life by providing hybrid work environment with structural possibility to both work from home & collaborate in the office. At Toyota Motor Europe, they are committed to providing equal employment opportunity to all. All recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, sexual orientation, gender identity or expression, date of birth, religion, ethnicity, disability or other personal characteristics. Toyota do not tolerate harassment or discrimination as our individual experiences and overall diversity is a key strength. Together, let's have the power to make a positive change and go beyond the ordinary. If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know. Contract: long term interim contract
Start date: 01/04/2026
End date: 31/12/2027
Full time
Hybrid : Toyota Motor Europe in Evere and possibility for home office
Bedrijfsinfo
Toyota is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing, and engineering operations.
The company is excited to be transforming into a mobility company focusing on bringing even more happiness to our customers through various mobility solutions.