Call & Customer Support
Customer Service Admin
8400 Oostende
Vast contract
ASO Algemeen Secundair Onderwijs
40 u/week
Functieomschrijving
Understanding exactly what a customer needs is essential. Do you believe listening is just as important as speaking? Then keep reading!
A selection of your responsibilities:
- You respond to customer enquiries by telephone and email, identify customers' needs and provide clear, helpful and professional support.
- You ensure a smooth and accurate order flow, from receiving orders to invoicing.
- You create, update and maintain customer accounts and ensure that customer information is complete and accurate.
- You support customers with webshop enquiries, online ordering, account access and other website-related issues.
- You assist with the day-to-day aministration of online webshops, including order follow-up, customer questions and issue resolution.
- You register and handle returns, claims and complaints in a timely manner and propose ways to prevent recurring issues.
- You maintain up-to-date knowledge of products, prices, promotions, procedures and online information to resolve customer questions effectively.
- You mainly support B2C customers, while also assisting professional customers such as retailers and wholesalers with orders, service requests and online tools.
Profiel
We are looking for the following profile:
- You are a native English speaker with excellent spoken and written communication skills.
- You are customer-focused, empathetic, flexible and a strong communicator.
- You are confident handling a high volume of telephone calls and emails while maintaining accuracy and service quality.
- You are comfortable using webshops, online platforms, Microsoft Office and customer or order-management systems.
- You can set priorities, organize your work and follow customer requests through to completion.
- You are enthusiastic, eager to learn and enjoy working as part of a team.
- You are comfortable with routine administrative tastks and maintain a positive approach in every customer interaction.
- You have a commercial mindset and know how to combine customer focus with result-oriented working.
- You are available for a full-time position.
Aanbod
What do we offer?
- A challenging position within a dynamic, growing and financially healthy organisation.
- Sufficient independence and responsibility in your role.
- A competititve salary.
- An attractive package of additional benefits.
Bedrijfsinfo
Our client is a dynamic and growing company in the region of Oostende.