Call & Customer Support
Order administration representative
Functieomschrijving
As an Order Administration Representative for our client, your responsibilities will include the following:
Key Responsibilities
- Handle general order processing across the EMEA region, including sales, service contracts, and spare parts.
- Manage customer orders, monitor delivery status, handle credit and debit note issuance in line with company policies.
- Maintain accurate customer order records and perform various administrative duties.
- Ensure CRM and ERP data is up to date, including account details, contact information, and asset records.
- Respond to customer inquiries via phone or email as part of the Customer Platform team.
- Collaborate closely with Sales, Marketing, Finance, and Management teams to support sales growth and enhance customer satisfaction
Profiel
For our client, you are the ideal candidate if you meet the following criteria:
Qualifications:
- Experience in order administration, logistics, or customer service in an international context.
- Excellent English and German communication skills. Any additional languages (French, Dutch..) are a plus.
- Knowledge of import/export documentation, Incoterms, and payment methods (Letter of Credit, Cash Against Documents).
- Strong organizational skills, attention to detail, and ability to manage multiple priorities.
- Proficiency in Microsoft Office, Salesforce, and ERP systems.
Aanbod
Our client is offering you the following: Offer Full-time employment. You will work full-time on a flexible rota. Attractive remuneration package. A gross monthly salary of between €3,000 and €3,300, depending on your experience. A friendly working atmosphere. You will be joining a warm, supportive and friendly team.
Bedrijfsinfo
This role involves sales and service order processing, order administration, and shipping and logistics coordination to ensure smooth operations and excellent customer service, with a primary focus on the DACH region, the Middle East and Egypt.