Customer Service Advisor h/f

Lonza Verviers is looking for a Customer Service Representative to provide a high level of service to generate customer satisfaction with focus on anything related to an order (before, during, after). Key Responsibilities: • Be the primary contact for the customer and interact with Sales teams on a day-to-day basis • Work with Finance on any customer credit problem that affects the shipment of orders • Handle any customer inquiry accurately – with the assistance of other departments – providing product related and technical information as requested. • Keep abreast of all changes within the business (new products, new policies, changes in legislation, …) in order to provide the customer with the most recent information at all times. Key tasks : • Enter customer order into ERP system • Order confirmation to the customer • Coordinate the shipment of the products with the internal warehouse and the 3PL • Follow-up on orders • Track back orders, subscriptions and overdue reservations • Follow-up of reservations • Prices: Information to customers and delegates on product availability and prices • Consultation of offers made in the CRM • Complaints: Entering the complaints via the SAP QM module • Reporting and analysis: Daily management of the back orders report • Daily analysis of the OTIF. Verification of shipments not confirmed by the internal warehouse and the 3PL